Hats by Leko Home Page

Hats by Leko Policies
Hats by Leko is a wholesaler and the warehouse is not open to the public.
There is a $28.00 USD minimum on ALL ORDERS.  Please note that $28.00 USD minimum does not include shipping.  Air and rush orders are only available for orders $60.00 USD & up.
 
Hats By Leko  no longer uses FedEx or UPS for International Shipping.  We will ship FedEx or UPS if you supply your own account number.  Please note:  If your FedEx or UPS Number is not correct we reserve the right to bill you back double the duty costs or a minimum of $25.00 (which ever is larger).
 
Quantity Purchases
To qualify for quantity discounts, orders will be packed in one box and sent to one address.

 
Coupons can only be used once and if 2 coupons are available at one time, then only one can be used per order.
 
Please email us your Questions or Concerns.

Order by fax - You can also fax your orders to (541) 354-2800 24/7. Please use a copy of our order form.
Using Your Order Form - When using your own order form, please make sure all the information we need from our order form is included.
Discrepancies - You must report any errors in your order within 3 days of receipt.

Typo's & Cart Errors - Hats by Leko is not responsible for website typo's and cart errors.  We will inform you of the error and make the corrections.

Convenient Payment Choices

  • We gladly accept Visa, Master Card, Discover and American Express (We can not accept American Express orders that are sent to a 2nd party.  American Express rules strictly prohibit anyone except the card holder using the American Express card. No exceptions).  If a credit card is declined for any reason consider the order cancelled.  There will be a 20% restocking charge added to the next order.
  • We are no longer allowed to take charge cards via regular e-mail. New regulations prohibit us to do this.  Please use our secured web site.
  • We accept Post Office Money Orders made out to Leko with no processing fee.  Other money orders will be charged a processing fee of $20.00 USD.
  • Cashier and Personal Check orders will be put on hold until they clear the bank.  There is a $20.00 USD processing free for cashier and personal checks.  There will be a $40.00 charge for any returned checks.  It takes up to 2 weeks for personal and business checks to clear. 
  • No C.O.D.'s.
  • We do not take school purchase orders or any purchase orders.  We take charge cards only.

Written Orders: Please use our on-line order form.  Please print your name and address clearly and keep a copy of your order. We accept Visa, Master Card and Postal Money Orders.  Personal checks must clear (14 working days) before shipping.  Charge card orders must include expiration date, card number, name as it appears on the card, full signature and billing address that your charge card company uses when it sends you a statement, if different from shipping address.

 
Errors: All descriptive, typographic, or photographic errors are subject to correction.  We reserve the right to limit quantities ordered.
Moving?: For uninterrupted delivery, please call  800 817-HATS(4287) and let us know your new address

No Return Policy

Hats by Leko does not accept returns: the exceptions are; goods damaged in transit, and items shipped in error.  If your package arrives damaged, refuse it and notify us immediately; we'll replace it and file a claim with the carrier.  If you accept the package and it's damaged, notify Fed Ex right away and they'll correct the situation.  If an exception is made to this policy, there will be a 25% restocking charge.   If for any reason your order needs to be restocked, including and not limited to declined credit cards, you will be liable for restocking charges. 

Damages and/or Shortages In all cases retain all packing materials and container. All claims must be made within 3 days of receipt of merchandise. Claims made after this period will not be honored. Returns must be received within 7 days. Any agreements to send merchandise to Hats By Leko must be received within 2 weeks.
SHORTAGES: 
  • Do not report any shortages till shipment is verified against the INVOICE which was emailed to you.
  • Apparent shortages might be a back order or discontinued item.
  • Each shipment is checked twice to assure accuracy.
  • Please carefully check all packing material for small items.
  • Notify us immediately if shortage can not be explained.
DAMAGE: Do not return any merchandise to us without first obtaining authorization.  Once authorization has been assigned, merchandise will need to be returned for assessment before it can be replaced.
Authorized returns of undamaged merchandise must be returned to us in the same condition that it was sent in order to receive credit or a refund.  Ship returns to P.O. Box 170, Odell, OR 97044.  Be sure to put the Return Authorization (RA) # in large print on the outside of the box.  If the merchandise was damaged in transit, you must contact your carrier for a refund.
Fed/Ex Please contact 1 800 GO FED EX to report damage, make a claim and request that parcel be picked up for return and inspection. Notify us as to the extent of the damage or loss.
US Postal Service In most cases you will be required to take damaged parcel to your local post office to make a claim or go on line to www.usps.com.

Back Orders We carry hundreds of items, styles colors and sizes, and we try to carry enough of each item to fill everyone's needs. Occasionally, though, the particular item you're looking for won't be available at the time you order it.  If this happens, we'll ship the item to you as soon as it arrives, if it is listed as a back order on your invoice only.

Shipping Policies

  • Hats By Leko only ships by United States Postal Service (USPS), UPS or Fed EX. 
  • There are items throughout the site that we pre-program the shipping method.  This is done since it can only be sent by a particular carrier or the size or weight of the box is more economical through a particular carrier.   
  • We will ship USPS or FedEx using your account # when provided.
  • Hats By Leko reserves the right to upgrade your shipping method & shipping charges when you stipulate a date needed and the method of shipping you chose may not get there in time.
  • Handling and Packaging charge:  Hats By Leko reserves the right to charge a $4.00 handling and packaging charge.
  • If you do not let us know if the shipping address is commercial or residential (mark choice on order form) we will default to residential.  No refund will be possible if this is incorrect, but please be sure to let us know on your next order.
  • There will be a $20.00 USD charge for address changes made while order is in transit.
  • When a customer requests Hats By Leko to send their order in such a fashion that Hats By Leko cannot insure the shipment, then by virtue of this request, the customer agrees to self insure.  In other words, if the box gets lost, the customer is responsible.  Hats by Leko has no liability to replace your lost order.
  • Any order that needs to be separated, (ie.: going to more than 1 address or shipping stiffener) each shipment must meet the $28.00 USD minimum.  Air and rush orders are only available for orders $60.00 USD & up.
  • Once an order is processed and awaiting pickup and the customer decides to change the shipping method, there will be a $10.00 processing charge to reprocess the order.  Once the packaged has been picked up by the carrier, there will be no changes made to the shipping method.
  • If you are not there to accept your shipment and it is returned to us.  Your charge card will NOT be credited. If you wish to have your shipment sent back to you, you will have to pay for return shipping plus a $4.00 service charge.
  • Wide Brim Hats: We assume that as a hat designer, you will block your hats. Therefore, we ship wide brim hats in smaller boxes to save on shipping. If you do not want your wide brim hat folded, let us know this in the comment section of the shopping cart. Your shipping costs will be raised accordingly when we ship since the cart is programmed for the smaller box shipping costs.
  • If Hats By Leko ships to a guest at a hotel, the customer must agree to self insure.
 

International Shipments

  • Our customers are responsible for all duty, taxes, customs, and brokerage fees involved in importing our products.  In the event that you do not pay your bills and we are billed back for them, Hats By Leko reserves the right to double your charges ($25.00 minimum).  Hats By Leko  no longer uses FedEx or UPS for International Shipping(except Canada).  We will ship USPS or FedEx using your account # when provided.  Please note:  If your FedEx or UPS Number is not correct we reserve the right to bill you back double the duty costs or a minimum of $25.00 (which ever is larger).
  • International Customers that live in countries that the post office will not insure will have to self insure.
  • International orders:  We reserve the right to issue a credit rather than send and item that was left out of your order.  We reserve the right to cancel your back order.
How long will it take to get my package? Click HERE for delivery schedules.
In order to be guaranteed that an order will ship by AIR the same day as it is ordered, Hats By Leko needs to have you enter your order into our shopping cart  by 9:00 A.M.  Pacific Time.
Thank you.
Management.
 
Invoices with the tracking number will be sent by email from us for FedEx shipments.  The USPS will send your tracking number in one email and we will send your invoice in another email.  Please track your packages by going to fedex.com or usps.com.
 

Thank You for your continued patronage. 
Sandra Leko 
 
 

©Hats By Leko, P.O. Box 170, Odell, OR 97044

Please check our Frequently Asked Questions before emailing us with your questions for faster answers.
$28.00 Minimum Order before Shipping Costs are added.

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If our shopping cart is wrong, we reserve the right to correct it,
whether it be availablity, prices or shipping costs.
NO Exchanges or Refunds