Hats by Leko Home Page

Frequently Asked Questions

Being a wholesaler, Hats By Leko has a low $60.00 min. order requirement.  Phoning in your order will not change the rules.

Can I visit you? Hats By Leko is an on-line wholesale business and we are not open to the public.

Shopping Cart

How do I use the Shopping Cart?  Click Here to see Shopping Cart examples.

How secure is the Shopping Cart? Our Shopping Cart is McAfee and Godaddy.com SSL Secured. Hats By Leko has gone the extra mile to get Identity Theft Protected by Security Metrics.

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

What is meant by the "Bill To" address? The "Bill To" address is the address your credit card bill goes to.

Are all the items in the shopping cart in stock? Hats By Leko has 18,000 sq. ft. brimming over with millinery supplies. If you can click on it in our secured web site at www.hatsupply.com, it is in stock.  We try never to advertise items that we do not have in stock. We immediately change our website to say out of stock (within minutes) and when an item comes back in we immediately update our site.  Hats By Leko stocks what we sell for Fast Reliable shipping.  We usually ship the same day if we receive the order before the UPS, Fed Ex and Postal Service pickups.  Otherwise, we ship the next day.

The Shopping Cart won't let me purchase less than $60.00. Why?  Should I call in my order?  Hats By Leko is a wholesaler that has a low, $60.00 min. purchase.  Phone orders will only be accepted with a $60.00 min. purchase (shipping not included).

Why is my shipping so high?  What do I do? Some of our items are shipped in over sized boxes.  The shopping cart needs the box size to calculate shipping costs.  If you order more than 1 of the same item the shopping cart will calculate one box for each item even though we may be able to stack or roll more than one item in the same box.  Example:  If you order 2 or more colors/types of Sinamay fabric by the yard, your shipping costs will be wrong.  We are able to roll yardage together to create 1 box for shipping.  That will save on shipping costs.  Hats By Leko will adjust your by the yard shipping costs on your final bill.  Hats by Leko does not charge your credit card until the items are ready for shipping.

 

Pricing

Do you offer different pricing structures?  No we don't.  All our customers are special to us, therefore, we give our customers the lowest price all the time.

What does "ea. per dz." mean? Example:  $10.00 USD ea. per dz. = discounted price of $10.00 (ea.) x 12 (dz.) = $120.00.  If you purchase a dozen, the price of the product is discounted.

 

Placing Orders

Do you ship International?  Yes we do. Click Here to view our Policy Page, or Click Here to view our Transit page.

What is your cutoff time for orders for same day shipping?   In order to be guaranteed that an order will ship by AIR the same day as it is ordered, Hats By Leko needs to have you enter your order into our shopping cart  by 9:00 A.M.  Pacific Time.

Is all your stock online? Yes.  All of our stock is online.  If you don't see what you need, send us an email with your wish list.

Do you accept purchase numbers?  No we do not.  All our business is conducted on-line with our shopping cart.

Do I have to buy 12 of the same color straw hat to get the dozen discount?  No.  You can mix the colors to reach the 12 needed for the discount.  The discount applies to that order number only.

 

Credit Cards

When does my credit card get charged?  Your credit card is not charged until we ship your item(s).

 

Shipping

Can you find the cheapest carrier for shipping for me even though I chose another one in the shopping cart?  We have an automated system so it's up to you to choose the carrier you want to use in the shopping cart.  We will ship according to the choice you make in the submitted order only.

Do I get a tracking number when you ship my order? Yes. You will receive via email your tracking number and method of shipping.  Please track your box immediately to make sure everything is accurate.

What is the Rush Order Fee?  It's a 20% Fee for rush orders placed between 11:00 a.m. & 2:00 p.m. Pacific Time that need to be shipped that day. After 2:00 p.m. Pacific Time (5:00 Eastern Time), orders will go out the next day.

What is your lead time for shipping?  Most items ship in 2 to 3 business days.  Special orders will be on an item to item basis.

What is the time in transit?  Click on this link, TRANSIT for times in transit for the different carriers.

I filled in my FedEx number but the shopping cart still shows a shipping amount.  What happens if I send in my order?  Shopping carts are built for retail sales and we do not have a cart option for overriding the shipping amount.  Since Hats by Leko does not charge your credit card until we ship, we will remove the shipping costs in your final receipt and charge your credit card accordingly.

I will not be there to accept my shipment.  What should I do?  Please include special shipping instructions such as "Require Signature" in the comment box provided in the cart.  If you will not be there to receive your shipment and it is left outside, Hats By Leko is not responsible for damaged or stolen merchandise after it is delivered.

Payment Terms

Can I make a purchase with a P.O.?  Hats By Leko does not accept P.O.'s or extend credit.  Our customers use our on-line, secure, shopping cart to make their purchases.

 

Other

Do you have a catalog you can send me?  We do not have a paper catalog.  This website is our catalog.

I tried to order Leko Sizing and I couldn't change the shipping to International.  Why? HYDROLAC B-5 POWDER is the only approved stiffener that can be shipped over seas.  It is very similar to our Felt Stiffener but is in powdered form. 

Exception:  We can ship all stiffeners in ORM-D sizes (gallons x 4 or less) to Canada because of the NAFTA agreement.

I want to learn how to make hats, what can I do?  Click Here to see where you can find teachers.  A great book to get is "FROM THE NECK UP", by Denise Dreher.  Click Here and go to the bottom of the page to order "FROM THE NECK UP".

Can I get veiling samples sent to me?  In order to keep our prices down, we have a small staff and are unable to send out samples.  In order to give our customers a way to get samples, we have a LOW min order requirement of $60.00 min. USD.

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$60.00 Minimum Order before Shipping Costs are added.

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